Support
Contact us
Email us at pro.player.tracker@gmail.com for questions, bug reports, or feedback. We typically reply within 2 business days. You can also send feedback from inside the app on the Settings tab.
Subscriptions
- Manage or cancel: on iPhone, open Settings → your name → Subscriptions. On Android, open Google Play → Payments & subscriptions. Cancel at least 24 hours before the renewal date to avoid being charged.
- Restore purchases: open the PPT Premium screen in the app and tap "Restore purchases".
- Refunds: billing is handled by Apple or Google, so refund requests go through them.
Report chat content or abuse
In game chat, tap the ⋮ menu beside a message to report it or block that user. We review reports and act on objectionable content within 24 hours. You can also report abuse by emailing us. See the chat rules in our Terms of Service.
Delete your account
You can delete your account and data inside the app from the Settings tab (“Delete account”). If you can't get into the app, follow the steps on our Delete Account page.
Notifications and alerts
Alerts are a Premium feature. If you aren't receiving them, check that notifications are allowed for PPT in your device settings and that alerts are turned on in the Alerts screen.